Refund Policy
Effective Date: 1 January 2026 • Last Updated: 16 September 2026
1. Order Cancellation Refunds
If an order is cancelled prior to physical pickup by the courier, 100% of the debited freight and COD handling charges are automatically refunded back to your merchant wallet balance within seconds.
2. Unused Wallet Balance Payouts
Merchants wishing to close their shipping account may request a refund of their unutilized prepaid wallet balance back to the original source bank account. Refund requests are processed within 5 to 7 banking days following bank verification.
3. Lost or Damaged Consignment Claims
In the rare event that a courier partner loses or physically damages a parcel during transit, merchants can file a formal claim through the Support console within 14 days of the incident. Approved claims are credited to your merchant wallet as per carrier liability limits.